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Cancellation Policy
A twenty-four (24) hour advanced notice is required for any session cancellation or reschedule. Cancellations less than twenty-four (24) hours in advance will be charged a fee of $30
Discharge Policy
Three (3) consecutive missed sessions, without contact, will result in discharge from the consultation/therapeutic relationship. All discharges are discussed.
Out-Of-Network Reimbursement
Should you choose to use us, Where You Are Counseling can be identified as an out-of-network provider, and you are able to submit a claim to your insurance provider for reimbursement. We highly recommend that you contact your insurance company prior to requesting your therapy session for additional information on if they offer out-of-network therapy reimbursement, at what level this reimbursement amount is, and also verify if you may be eligible to utilize your Medical Savings Account or Flexible Spending Account for your sessions.
We will be able to provide you with the proper documentation to submit your reimbursement, however it is the client’s responsibility to manage reimbursement submissions and processing with his or her insurance provider.
Insurance navigation
Sometimes these things can be confusing, so feel free to call your insurance and ask:
1. Is outpatient telehealth therapy covered under my plan?
2. Does it fall under my deductible (will I need to pay per session until that totals my deductible)?
3. How much is my copay after I’ve met my deductible?